Customer Service

Hand-painted Products

Each figure is individually painted by hand. Specific painting will vary from pictures shown on this website but will always be of the very highest quality. These figures are not intended for children.

Payment Methods

We accept Discover, Visa, MasterCard, and American Express. We require billing name and address, card number, expiration date, and verification code.

We accept personal or bank checks from US banks payable to AeroArt International within five (5) days of your order. We accept international bank checks payable in US dollars to AeroArt International. If your payment is returned due to insufficient or uncollected funds, you authorize us to collect a service charge via a bank draft from your account in the amount of US$25 or the maximum allowed by state law.

Returns & Replacements

Contact us to obtain return authorization. Returns may not be accepted without prior return authorization. Exchange will be made based on production and inventory available. Refund or replacement is at our discretion.

Items purchased via our website must be returned within 30 days of receipt and will be refunded at the original purchase price, plus applicable sales tax. If your invoice is not available for inclusion, please enclose your name, address, phone number plus the approximate date the enclosed item was purchased from us. Customers are responsible for return postage. Refunds and exchanges made without a ‘Paid’ Invoice and purchased within 30 days will reflect the lowest “on sale” price within the last 30 days, plus applicable sales tax. Original shipping & handling charges are not refundable unless an error occurred on our part in shipping your order.

Gifts will be exchanged or refunded with a merchandise credit for the value indicated on the receipt. We cannot accept returns of final-sale items as designated on your invoice.

Send returned items to:

AeroArt International
11797 Hollyview Drive
Great Falls, VA 22066

Shipping

Shipping and Delivery within the continental United States

You can expect delivery in 4 to 7 business days when our office is open and alerted to your order. Most orders are shipped USPS or UPS-Ground from Great Falls, Virginia. If you prefer to sign for the package, please advise us of that preference; we will do our utmost to accommodate. Limited online tracking information is available for packages shipped via USPS and UPS-Ground.

International shipments

Postal service to international destinations is determined by international agreement between countries. Meeting criteria outlined by the postal service, international customs destination arrival is normally 10-14 days. We must comply with established postal rules and regulations. Limited online tracking information is available for international packages shipped via US Mail.

Duties and taxes, if imposed on your order; are due at time of destination delivery. Please consult your local customs office for more details about duties and taxes.